Terms of service

Welcome to Alter GM Furniture! We want you to love your new furniture. Please review our simple terms below before placing your order.

1. About Us & Scope This website is operated by Alter GM Ltd, registered at 62 Ainsdale Crescent, Nottingham NG8 6BW, United Kingdom (VAT: 160517529 | Phone: 07741558552 | Email: alter.furniture@gmail.com). These terms apply to all purchases made by consumers within the UK and Ireland (including Northern Ireland and the Republic of Ireland) and work alongside our Shipping, Returns, and Privacy policies.

2. Product Descriptions & Variations Measurements are approximate with a manufacturing tolerance of up to +/- 5 cm for our upholstered sofas. Actual fabric colors may vary slightly due to screen settings or room lighting. These minor differences are normal and do not mean the item has a defect.

3. Order Process & Custom-Made Furniture After placing an order, you will receive an automated confirmation email. Since every sofa is custom-crafted to your specific choices (such as fabric, color, or corner/U-shape orientation), a legally binding contract is formed once we verify your specifications and officially accept your order into production.

4. Pricing & Payment All prices are in British Pounds (GBP) and include VAT. Full payment is required before production or dispatch.

5. Delivery & Space Check Delivery is available across the UK and Ireland. To help us make your delivery as smooth as possible, we kindly ask you to double-check and measure your space—including doorways, hallways, and stairs—before placing your order. If a delivery unfortunately cannot be completed due to access issues at your property, any associated delivery and return costs will remain your responsibility.

6. Cancellations & Returns Standard items include a 14-day return window. Because our items are custom-made or configured specifically for you, the 14-day change-of-mind cooling-off period does not apply to them. If an item arrives faulty or damaged, we will gladly work with you to repair it or provide a suitable solution in line with your consumer rights.

7. Faulty or Damaged Goods All items comply with the Consumer Rights Act 2015. Any transit damage must be reported within 24 hours of delivery so we can arrange a quick repair, replacement, or solution.

8. Website Use & Governing Law All website content belongs to Alter GM Ltd. These terms are governed by the laws of England and Wales.